28 Churchill Road
Bristol G15 12TF February 29, 2016 The Managing Director Sony Technology Centre 17 Trafalgar Square London W5 3AX Dear Sir or Madam, I am writing to complain about a faulty tablet I bought on your website last month, and also about your inadequate after-sales service. On Saturday 30 January I browsed the Internet to look at tablet computers. I decided to buy a Sony Vaio VGN-NW21EF because your online sales assistant informed me, incorrectly, it would be reliable. When I tried to operate my new tablet at home it did not work. When you switch on the tablet all that appears on the screen is a message saying: “Reboot the system” The instructions manual is totally unhelpful on this point. I phoned your website contact to ask for assistance early this morning, and again at intervals, throughput the day, but I only got a recorded message. I am leaving the country at the end of this week so I do not have much time to sort out this problem. I should be grateful if you could arrange either for a technician to come and put the fault right, or for a substitute tablet to be delivered to me immediately. I look forward to hearing from you in due course. Yours faithfully, David González Marcos
1 Comentario
Teacher
2/29/2016 06:17:39 am
Hi,
Responder
Deja una respuesta. |
AutorEscriba algo sobre usted. No tiene que ser nada exhaustivo, solo un resumen. Archivos
Enero 2017
Categorías |