Dear Sir or Madam (or Mr Surname / Ms Surname)
I am writing in connection with the TYPE accommodation provided for my family at the PLACE, which I booked through your travel agency on 3 January. When we arrived, the accommodation had not been cleaned, the air conditioning was not working and there was no running water in the bathroom. After I raised these points with your sales assistant, Mr Terence Chan, it took nearly a day to restore the running water supply and it was another three days before the air conditioning was repaired. Secondly, your brochure clearly states that all ROOMS/BUNGALOWS have a sea view and are situated in pleasant surroundings. However, our ROOM/BUNGALOW was a fifteen-minute walk from the beach and located between a car park and a disco that was open every night until 3 a.m. When we requested a change of HOTEL/BUNGALOW, Mr Chan was offhand and unwilling to try to find a solution. These problems detracted significantly from our enjoyment of the holiday as it was necessary to spend the first day having the room put into a habitable condition, while for the remainder of our stay we were not able to sleep at night properly. I would appreciate it if you would look into this matter as soon as possible with a view to refunding my money in full. I look forward to hearing from you at your earliest convenience. Yours faithfully, (or Yours sincerely) David González Marcos
1 Comentario
Dear Sir/Madam,
I am writing to express my dissatisfaction with the cooking course I am currently attending at your International Culinary Center, located in New York. It does not live up to my expectations at all. First of all, in your brochure is stated that there would be no more than 10 students in one class. However, there are 14 students in my class. To make matters worse, the proficiency level of my classmates varies considerably. As if that were not enough, the school facilities are in a neglected condition. Yesterday, I wanted to sit on a chair and it broke. If it had not been for my friend, who rescued me, I could have broken my neck. The most serious complaint, however, is the quality of your teaching staff. My teacher is always late. Today he came one hour late and did not even apologise. In addition, he is very impatient with his students and makes fun of them when someone makes a mistake. On balance, I believe that you owe everyone attending the course an apology. I reckon you should take my remarks, concerning the organization, into account in order to improve the course in the future. I expect a prompt reply in this matter. Yours faithfully, David González Marcos |
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Enero 2017
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