28 Churchill Road
Bristol G15 12TF February 29, 2016 The Managing Director Sony Technology Centre 17 Trafalgar Square London W5 3AX Dear Sir or Madam, I am writing to complain about a faulty tablet I bought on your website last month, and also about your inadequate after-sales service. On Saturday 30 January I browsed the Internet to look at tablet computers. I decided to buy a Sony Vaio VGN-NW21EF because your online sales assistant informed me, incorrectly, it would be reliable. When I tried to operate my new tablet at home it did not work. When you switch on the tablet all that appears on the screen is a message saying: “Reboot the system” The instructions manual is totally unhelpful on this point. I phoned your website contact to ask for assistance early this morning, and again at intervals, throughput the day, but I only got a recorded message. I am leaving the country at the end of this week so I do not have much time to sort out this problem. I should be grateful if you could arrange either for a technician to come and put the fault right, or for a substitute tablet to be delivered to me immediately. I look forward to hearing from you in due course. Yours faithfully, David González Marcos
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Customer’s address
Date Company’s address Dear Sir or Madam (or Mr Surname / Ms Surname) I am writing to complain about PRODUCT I bought in your shop last month, and also about your inadequate after-sales service. On Saturday 16 January I went into your shop to look at PRODUCT. I decided to buy a PRODUCT MODEL because your sales assistant informed me, incorrectly, it would be reliable. When I tried to WORKING EXPLANATION at home it did not WORK/FIT. The INSTRUCTIONS MANUAL /LABEL is totally unhelpful on this point. I phoned your store to ask for assistance early this morning, and again at intervals, throughput the day, but I only got a recorded message. I am leaving the country at the end of this week so I do not have much time to sort out this problem. I should be grateful if you could arrange either for a TECHNICIAN/ SHOP ASSISTANT to come and put the fault right, or for a substitute PRODUCT to be delivered to me immediately. I look forward to hearing from you in due course. Yours faithfully, (or Yours sincerely) David González Marcos Customer’s address
Date Company’s address Dear Sir or Madam (or Mr Surname / Ms Surname) I am writing to complain about SERVICE we booked through your company. I’m sorry to say that the SERVICE did not live up to our expectations and did not reflect the description on your website. According to your website, the SERVICE we stayed/chose was supposed to provide a SHORT DESCRIPTION. Unfortunately, this was not the case and it left us and the other guests/customers feeling extremely dissatisfied. A LONG DESCRIPTION. When we complained to the company management we were told that ANSWER. According to the programme, we were going to PLAN, but to our disappointment, the EVENT/ACTIVITY/SERVICE was cancelled at the last minute without any explanation being given. And last, but certainly not least, THE LAST PROBLEM. I feel strongly that the description of the EVENT/ACTIVITY/SERVICE on your website should be changed as it is totally inaccurate and misleading. We were extremely disappointed by this aspect of our HOLIDAY/SERVICE/ACTIVITY and in the circumstances we believe that we are owned an apology and we should receive some form of compensation. I look forward to hearing your views on this matter. Yours faithfully, (or Yours sincerely) David González Marcos |
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Enero 2017
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