Dear Sir or Madam (or Mr Surname / Ms Surname)
I am writing in connection with the TYPE accommodation provided for my family at the PLACE, which I booked through your travel agency on 3 January. When we arrived, the accommodation had not been cleaned, the air conditioning was not working and there was no running water in the bathroom. After I raised these points with your sales assistant, Mr Terence Chan, it took nearly a day to restore the running water supply and it was another three days before the air conditioning was repaired. Secondly, your brochure clearly states that all ROOMS/BUNGALOWS have a sea view and are situated in pleasant surroundings. However, our ROOM/BUNGALOW was a fifteen-minute walk from the beach and located between a car park and a disco that was open every night until 3 a.m. When we requested a change of HOTEL/BUNGALOW, Mr Chan was offhand and unwilling to try to find a solution. These problems detracted significantly from our enjoyment of the holiday as it was necessary to spend the first day having the room put into a habitable condition, while for the remainder of our stay we were not able to sleep at night properly. I would appreciate it if you would look into this matter as soon as possible with a view to refunding my money in full. I look forward to hearing from you at your earliest convenience. Yours faithfully, (or Yours sincerely) David González Marcos
1 Comentario
Teacher
4/4/2016 06:17:36 am
Hi,
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